Privacy Policy and Data Protection Statement

Data Controller
Shallamar Crawford

Privacy Policy — Collected Personal Data

1. Overview

At Reliable Network Solutions LLC (RNS), we respect your privacy and are committed to protecting the personal information you share with us.
This section explains the types of personal data we collect, how we collect it, and how it’s used to provide and improve our services.

2. Information We Collect

RNS collects personal and business information to deliver reliable IT solutions, manage client relationships, and enhance user experience. The types of data we may collect include:

A. Personal Identification Information

Full name

Email address

Phone number

Mailing address or service location

Job title or business affiliation (for corporate clients)

B. Account and Service Information

Service history, project details, and appointment data

Equipment, device, or network configuration details

Communications and support interactions

C. Financial and Transaction Data

Payment information (processed securely through third-party payment gateways)

Billing address and transaction history

D. Technical and Usage Data

IP address, browser type, and operating system

Device identifiers and network diagnostics

Website usage analytics (e.g., page views, time on site, referring URLs)

Cookies or similar tracking technologies used to improve website performance

E. Recruitment & Apprenticeship Data (If Applicable)

Resume or job application details

Employment history and professional qualifications

Background information voluntarily provided by applicants

3. How We Collect Data

We collect personal data through:

Online forms or applications submitted via our website

Email, phone, or in-person communications with our team

Service delivery processes and support requests

Automated tools such as cookies and analytics systems

Job or apprenticeship applications submitted through our career portal

4. How We Use Collected Data

Your information helps us to:

Deliver requested IT and network services

Respond to customer inquiries and provide technical support

Manage accounts, payments, and service records

Communicate updates, service notices, or promotional materials (with consent)

Improve our website functionality and user experience

Recruit and train employees or apprentices

Comply with legal and regulatory obligations

5. Your Privacy Matters

RNS does not sell or rent personal information to third parties.
Data is collected and used solely for legitimate business, operational, and customer service purposes.

For more information about data usage, storage, and your privacy rights, please refer to the full [Privacy Policy] or contact us at admin@reliablenetworksit.com.

6. Data Sharing and Disclosure

A. How We Share Information

Reliable Network Solutions LLC (RNS) only shares personal information when necessary to operate our business, deliver requested services, or comply with legal obligations. We do not sell or rent your data to any third party.

Your information may be shared in the following limited situations:

Service Providers: With trusted third-party vendors who assist in payment processing, hosting, analytics, or customer support—strictly for business operations and under confidentiality agreements.
Business Operations: With employees, contractors, or affiliates who require access to perform job duties or service delivery.
Legal Compliance: When required by law, subpoena, court order, or other legal processes, or to protect our rights, safety, and property.
Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction, subject to continued protection under this policy.

All third-party partners and service providers must adhere to strict data security and confidentiality standards consistent with our own.

7. Data Retention and Security

RNS retains personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, and maintain accurate records of service transactions.

We implement technical, administrative, and physical safeguards to protect data from unauthorized access, disclosure, or misuse, including:

Secure, encrypted data transmission and storage
Restricted access to confidential information
Regular system updates and security audits
Employee training on data privacy and cybersecurity practices

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning your personal data. RNS is committed to respecting and supporting these rights, which may include:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request deletion of your data when no longer needed for business or legal purposes.
Restriction: Limit processing of your personal data under specific conditions.
Opt-Out: Withdraw consent for marketing communications or non-essential data collection.

To exercise these rights, contact us directly at admin@reliablenetworksit.com. We will respond promptly in accordance with applicable data protection laws.

9. Third-Party Links and External Sites

Our website may contain links to external websites or third-party services.
RNS is not responsible for the privacy practices or content of those sites.
We encourage users to review the privacy policies of any third-party websites they visit.

10. Updates to This Policy

RNS may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Reliable Network Solutions LLC (RNS)
📧 Email: admin@reliablenetworksit.com
📍 Address: 7600 State Route 31, Lyons, NY 14489
🌐 Website: www.reliablenetworksit.com